Privacy Policy
Effective date: October 12, 2026. This policy explains what information USA Biohazard Cleanup collects, how it is used, and the choices you have.
Who we are
USA Biohazard Cleanup operates this website and a phone line that connects callers with independent biohazard cleanup providers in the United States. References to "we" and "us" mean USA Biohazard Cleanup.
Information we collect
When you call. We receive your phone number, the time and length of the call, and the information you choose to share, such as your ZIP code and a description of your situation. Calls may be routed through a call tracking service and may be recorded for quality and training purposes.
Maps. State and city pages include an embedded Google map. When a map loads, Google may receive your IP address and set its own cookies under its privacy policy.
When you browse. Like most websites, our hosting provider automatically logs basic technical data such as IP address, browser type, pages viewed, and the referring page. The ZIP checker on our locations page runs entirely in your browser. The ZIP code you type there is not sent to us or stored.
How we use information
We use the information to answer your inquiry, connect you with a cleanup provider that serves your ZIP code, measure how our phone line and website are performing, prevent misuse, and meet legal obligations.
How we share information
To arrange service, we share your phone number, ZIP code, and the details of your request with the independent provider your call is connected to. That provider is responsible for its own handling of your information. We also use service providers for hosting, call routing, and analytics, who process information on our behalf. We may disclose information when the law requires it.
We do not sell your personal information for money. We do not ask for or collect health records, and we ask that you not share more detail than is needed to arrange service.
Cookies and analytics
This site does not require cookies to work. If we use analytics or call tracking tools, they may set cookies or use similar technologies to understand how visitors found us. You can block cookies in your browser settings without losing access to any page.
Retention and security
We keep information only as long as needed for the purposes above or as the law requires. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain sharing. To make a request, call us at (877) 792-2972. We will not treat you differently for exercising your rights.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when it was last revised.
Contact
Questions about this policy can be directed to us by phone at (877) 792-2972.